Welcome to Macanta's Online Office!
A Message to all Clients
Effective May 1, 2023
Our current office hours are Monday through Thursday from 10 AM to 5 PM. You MUST call first before dropping by. During the off-season we cannot accomodate walk-ins and drop bys, even if they are for personal (non-tax) matters. Just because the gate is up and the lights are on DOES NOT MEAN WE HAVE OFFICE HOURS. We very often need to work uninteruppted and cannot accomodate walk-ins for any reason.
We can be contacted by phone at 718-998-3106. If we do not pickup please listen carefully to our voicemail message. Our voicemail will tell you if we are out of the office, if you do not get a voicemail that says we are closed, please wait a few minutes and try us again. Our phone lines will get busy and we may not be able to pickup the other lines, please give us a few minutes and try again.
The office being open does not guarantee that your preparer will be available. Kathryn and staff spend much of this season training and preparing for tax season and we may not be available to assist you without an appointment (or at least a head's up phone call) if you stop by. Often at this time of year Kathryn is teaching (and recording) webinars and we cannot have people in and out of the office while the recording is in session.
If you received a letter from the IRS or State, DO NOT WAIT TO SPEAK TO US!
Send us the letter (all pages, including front and back pages) via email, fax or snail mail. Letters have very strict deadlines so please do not wait until you have spoken to us. If you need to physically come in to drop it off you MUST CALL FIRST.
Our email address firstname.lastname@example.org is checked regularly. Please DO NOT use any old AOL email addresses, these addresses are no longer in use.
Our Fax machine is always on, fax us any correspondence at 718-998-3156
Wishing all of you a wonderful and happy summer!
Please stay safe!
Your friends at Macanta